Subject: Content Writer Candidate - Khadija Ebadur Rahman
From: Khadija Ebadur Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 08:19:43 -0500

| | Content Writer Test

Name | Khadija Ebadur Rahman
E-mail | [email-masked]
Phone Number | (+91) 9711740089
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MattsenKumar | Sr. Research Analyst | Currently working | INR 44,000
Previous Employer 1 | Voice of Woman | Content Creator | March 2020 | 30,000
Previous Employer 2 | Elite Tech Health Pvt Ltd | Content Writer | March 2020 | 10,000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

TOP 3 TIPS TO BUILD SOCIAL MEDIA CUSTOMER SERVICE
Did you know that answering a query or complaint on social media can increase customer advocacy by 25%? Whether you are planning to grow your business on social media or manage a company's social media handles, social media customer service is a crucial part of it. Here are some useful tips you can implement for better customer service.
1. Be quick in response
When customers are reaching out to you on social media, chances are that they are looking for a quick remedy to their problems. You can try to be quick in responding back to them, but it can be difficult if there are many queries. Many companies set up blogs answering common queries and guide the customers to a solution in a step-wise manner. This is an efficient way of getting back to the customer quickly and solving their queries as well.
2. Hire the right people
Customers are the foundation of any successful business. You don’t want to end up like the Canadian company Telus that tweeted ‘Grind yourself. Go kill him’ instead of ‘Ground yourself. Go kill it’. Hire the right people that know the language and have the necessary communication skills.
3. Be culturally sensitive
A successful campaign in one part of the world may be perceived as offensive in another. For example, PDA or even drinking is considered inappropriate in some cultures. A little bit of awareness can save you from hurting your customer’s emotions.
There are so many tips that one could use when it comes to social media customer service. However, by following the 3 tips mentioned above, you can get started on the path to be a successful social media customer service provider.

Please share links to blogs written by you

https://www.thevoiceofwoman.com/author/khadija_rahman/

https://app.impaakt.com/users/5421

beingwellblog.com

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