Subject: Content Writer Candidate - Seema Soni
From: Seema Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 07:15:30 -0500

| | Content Writer Test

Name | Seema Soni
E-mail | [email-masked]
Phone Number | (91) 8851234651
Where do you currently live (area) | Najafgarh, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social Media can be a great customer service instrument. Customer Service can range from assisting customers with purchases to solving their problems online. Social Media Customer Service offers support through social channels thereby giving fast services to customers.
Customer service professionals are responsible for making sure that customers have a good experience and are fulfilling their needs. You can show other customers that keeping them satisfied is your first priority by handling their complaints and concerns on any matter. To do so, first of all, you need to decide where to focus your time and resources to provide a great social customer service. Your support team has to be available on your customers’ favourite social media platforms.
Customers appreciate a speedy response to their inquiries. Try to solve their queries within stipulated time to make a good base in this field. Pay attention proactively to the customers’ needs and remain kind and empathetic to them even though you feel stressed or tired.
Customer service professionals should know every aspect of the product or service in which their company deals to offer their customers an excellent service. Firstly, show your customers the advantages that they would get by using your product or services and then troubleshoot if they find some issue with it.
By listening attentively, you can understand exactly what your customers need from you. So, be sure to actively listen to what they have to say to provide them excellent customer service. When you have a better understanding of your customers, you’ll find it easier to offer them the customer service they need.
Surveys are a good way to get honest feedback from your customers and gain specific information about their wants and needs. This even shows them that you care about their opinion and they can feel appreciated.

Please share links to blogs written by you | NA

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