Subject: Tech Support Candidate - Nitish Mishra
From: Nitish Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 06:39:40 -0500

| | Tech Support Test

Name | Nitish Mishra
E-mail | [email-masked]
Phone Number | (+91) 9696501383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support | Working | 18900
Previous Employer 1 | Virus Positive Technology | Technical Support | 31st July 2020 |
Previous Employer 2 | Team Computers | Technical Support Engineer | 18th Jan 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Check Network Connection
Step 2- Clear browser history cache & Cookies
Step 3- Check whether domain support browsing www.ndtv.com in network or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step- Turn on Bluetooth in mobile phone and speaker.
Step- Search for available Bluetooth
Step- Select the specific Bluetooth which wish to connect.
Step- Click the connect button to pair bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | For working as technical support engineer you have good knowledge about computer basic and network so that you can understand customer concern.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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