Subject: Tech Support Candidate - Amit Genwal
From: Amit Genwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 04:58:57 -0500

| | Tech Support Test

Name | Amit Genwal
E-mail | [email-masked]
Phone Number | (110032) 9654725949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vishwas Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Nil

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc Financial Services Pvt. Ltd | IT Executive | | 21080/-
Previous Employer 1 | share India Securities Ltd. | IT Executive | | 18000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check net connectivity, if the net connectivity is working, then my next step is to check date and time and delete cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will open the bluetooth of mobile and pair it with speaker, after pairing it will connect with my phone.
What according to you makes you a good candidate for customer service or technical support job? | My knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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