Subject: Tech Support Candidate - Sarthak Soni
From: Sarthak Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 04:20:57 -0500

| | Tech Support Test

Name | Sarthak Soni
E-mail | [email-masked]
Phone Number | (+91) 8534947946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Corporate infotech pvt ltd | Technical support engineer | Till now | 11040
Previous Employer 1 | Aforeserve.com ltd | Desktop support engineer | 22 march | 7200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check the URl is correct or not.
2. Check internet is working or not.
3. Check the site add in compatibility or not.
4. Check the site add in trusted sites or not.
5. Check the proxy server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of both devices.
2. Search by speaker name in our phone.
3. Tap the speaker name to connect with our phone and pair.

What according to you makes you a good candidate for customer service or technical support job?

1.Attend the phone on time and response positively.
2. Share right ETA for resolution.
3. Answer politely with our customers.
4. Listen propery customer problems.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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