Subject: Tech Support Candidate - Amreen Khan
From: Amreen Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 03:53:49 -0500

| | Tech Support Test

Name | Amreen Khan
E-mail | [email-masked]
Phone Number | (226010) 7408976611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Sterling Holidays Resort India ltd. | Team leader | 31Dec.2019 | 20,000
Previous Employer 2 | Mahindra Holidays Resort India ltd. | Coordinator | Dec.2014 | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow few steps which mentioned as below -

1. Will check the internet connection.

2. I will be clearing the cookis & cache in google chrome in order to run the website

3. try uninstalling add-on or extension.

If it still doesn't work then i will restart the computer once and try to open the website once again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'll do charge speaker and phone then on the Bluetooth keyboard and then connect with speaker.
What according to you makes you a good candidate for customer service or technical support job? | Communication with customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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