Subject: Tech Support Candidate - Shivam Talwar
From: Shivam Talwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 03:45:21 -0500

| | Tech Support Test

Name | Shivam Talwar
E-mail | [email-masked]
Phone Number | (91) 9953880418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Senior engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network settings also check proxy settings also check the network cable and ip ...

And try to open in different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth in mobile and pair the device and connect the same
What according to you makes you a good candidate for customer service or technical support job? | Who interact users and guide step by step very clear to him
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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