Subject: Tech Support Candidate - Rajnish Kumar
From: Rajnish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 03:33:44 -0500

| | Tech Support Test

Name | Rajnish Kumar
E-mail | [email-masked]
Phone Number | (+91) 8285008013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech pvt Ltd (DHL) | Trainee engineer | May 2018 | 9000
Previous Employer 1 | Fidelis (microsoft) | Support Engineer | Aug 2018 | 15000
Previous Employer 2 | Joules to watts (HCL) | Onsite Support Technician | Currently working | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

My first  step check the computer/laptop lan port if lan part is working fine then I will reset browser history and update the web browser.

Then if user again facing this issue I will check the host file entery.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will turn on the bluetooth of both devices then I will search the bluetooth device on mobile then i'll pair the bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | As I am a good communicator and I can understand the user technically.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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