Subject: Tech Support Candidate - Suraj madaan Suraj
From: Suraj madaan Suraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 03:24:35 -0500

| | Tech Support Test

Name | Suraj madaan Suraj
E-mail | [email-masked]
Phone Number | (110059) 8178617646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar West,West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | Na
Previous Employer 1 | Supr Infotech | Desktop support Engineer | 15 Dec | 15000
Previous Employer 2 | Pacific Technology | Customer support | 15 Aug | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check other site and Google connectivity
2. Check alternate browser
3. Check internet icon and ip config ping result
4. Check internet connectivity on other devices 5. Restart the wifi/router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Connect all the cables power on the speaker
2.  Switch on the bluetooth connection button
3. Switch on bluetooth connection on your mobile and pair with speaker
4. It will show connected and it will start operating

What according to you makes you a good candidate for customer service or technical support job? | I am flexible and have dedication towards learning. I can work in extream condition. I have a friendly approch with my peers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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