Subject: Tech Support Candidate - Ashricha Sachdeva
From: Ashricha Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 03:15:27 -0500

| | Tech Support Test

Name | Ashricha Sachdeva
E-mail | [email-masked]
Phone Number | (110091) 7986458335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pentagram consulting | IT recruiting,HR | Reason of corona | 25k
Previous Employer 1 | Ritu Kumar | Visual merchandiser | 23.12.2018 | 30k
Previous Employer 2 | Anita Dongre | Visual Merchandiser | 4.01.2016 | 22k

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Check side address in google
-Close and re open browser
-Check internet connection
-Restart Router
-Call ISP for support

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Open bluetooth setting
-Tap pair new device.If you don’t find pair new device
-Check under”available devices” or tap more. Refresh.
-Tap the name of the Bluetooth device you want to pair with your device.
-Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I’m honest, self motivated & hardworking girl with positive attitude.Passionate for my work and I’m good team player

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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