Subject: Tech Support Candidate - Yashika Modi
From: Yashika Modi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 03:06:43 -0500

| | Tech Support Test

Name | Yashika Modi
E-mail | [email-masked]
Phone Number | (97173) 65326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maruti Suzuki Kuldeep Motors LLP Kanpur | Customer Relationship Manager | 10/June/2020 | 25000
Previous Employer 1 | Massive Restaurants | Assistant Manager Customer Relationship | 24/03/2019 | 30000
Previous Employer 2 | BMW Bird Automative | Customer Relationship Executive | 12/07/2017 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the browser is showing No Internet Connection error messages,  then the problem exists in the Internet Connection. Restarting the router or fixing the wired/wireless connection should fix the error.

If the connection is correct but still the website is not accessible,  then check the properties and try modifying IP settings of wireless/wired network connection.

If the browser is showing HTTP errors such as 4xx then the issue is on client side. Otherwise for HTTP errors of 5xx,  the issue is on server side. To fix the 4xx errors,  verify the website URL. To fix the 5xx errors,  wait for the server to respond.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth Speaker.
2. Set the Bluetooth Speaker in pairing mode.
3. Go to settings in mobile phone and trun on the Bluetooth.
4. Search for the Bluetooth speaker and pair with it.
5. The speaker should be connected successfully and the same should be displayed
on the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have the right combination of skill and experience. I have strong problem solving ability and the knowledge of customer realationship management skills with customers and their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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