Subject: Tech Support Candidate - Vikas Gupta
From: Vikas Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:34:38 -0500

| | Tech Support Test

Name | Vikas Gupta
E-mail | [email-masked]
Phone Number | (91) 9599663244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision Techserve Pvt ltd | System engineer | Na | 21000
Previous Employer 1 | Info service s | Technical support Engineer | Na | 17000
Previous Employer 2 | Cmsit service Pvt Ltd | Custom support Engineer | Na | 10500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the internet connection whether it's working or not if internet is working but still site is not opening than I will check the site complete add and will check is there any restriction policy aplied or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will open the bluetooth on both device than I will check my speaker blutooth name and paire the device with mobile and after that we can use.
What according to you makes you a good candidate for customer service or technical support job? | I have a good manner to speak with clients and good knowledge of technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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