Subject: Tech Support Candidate - Maharshi Dutt Shukla
From: Maharshi Dutt Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:34:02 -0500

| | Tech Support Test

Name | Maharshi Dutt Shukla
E-mail | [email-masked]
Phone Number | (0) 8708696171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Pgdca

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergergizer | Junior engineer | 30 days notice | 18400
Previous Employer 1 | Bharat bpo | Customer support | Sept 2017 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will open the browser and check link I am looking to search then internet connectivity. Post that I will close the browser, restart it and then open it. Also if browser have blocked any particular website I will check that and preferred to reset the browser and clear cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start the Bluetooth option of mobile, power on the Bluetooth device (speaker) and search for the device on mobile. Click on that device to connect or select connect/pair and enter password of device if required.
What according to you makes you a good candidate for customer service or technical support job? | A customer support executive must have few qualities one of them is listening and then understanding. As a customer support the target must be customer satisfaction while keeping conversation professional.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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