Subject: Tech Support Candidate - Shourey Bajpai
From: Shourey Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:30:06 -0500

| | Tech Support Test

Name | Shourey Bajpai
E-mail | [email-masked]
Phone Number | (226001) 8840098337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow hussainganj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | As enterprise | Customer service | March 2020 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.restart my device.many basic problems can be solved by restarting the device.
2.Make sure the internet connectivity works.open your browser.
3.check if website for everybody or just Me.
4.Clear cookies and cache allowing website load errors

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed,press the button on your speaker than makes it discoverable

What according to you makes you a good candidate for customer service or technical support job? | According to my candidates is dependent on the skills what he have like good communication skills and experience and in technical skills also so far to solve the queries of customer or client
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |