Subject: Tech Support Candidate - Mriganko Roy
From: Mriganko Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 01:54:20 -0500

| | Tech Support Test

Name | Mriganko Roy
E-mail | [email-masked]
Phone Number | (87096) 32930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ramakrishna Mission | IT officer | 30/12/2020 | 34000
Previous Employer 1 | Tata ClassEdge | Technical officer | 15/05/2015 | 25000
Previous Employer 2 | Imperial Automobile | System Admin | 30/06/2013 | 22000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will check system Date/Time and Internet connection
2. I will open a new tab and check to another website like google.com. If it is not working, I will use another browser.
3. If there is an issue with a particular browser, I will clear the cookies and catche.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option and Turn on Bluetooth
3. A list of available devices will appear.
If your speaker is ON then you can see the speaker name (it might be a speaker’s brand name)
4. On your mobile select your speaker
5. You will see the message: you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again.

What according to you makes you a good candidate for customer service or technical support job? | Explanation of technical issues easily
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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