Subject: Tech Support Candidate - SANDEEP SINGH RAWAT
From: SANDEEP SINGH RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 01:51:54 -0500

| | Tech Support Test

Name | SANDEEP SINGH RAWAT
E-mail | [email-masked]
Phone Number | (+91) 8859612379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | bengaluru
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | STJ ELECTRONICS PVT LTD | CUSTOMER SUPPORT ENGINEER | CURRENTLY WORKING | Rs24200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will restart my device.
2. I will check my internet connection.
3. I will check whether the website is down or not while checking other websites.
4. If the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. ON your Bluetooth on the mobile phone.
2. Bluetooth speaker must be ON.
3. Go to the Bluetooth setting on a mobile phone.
4. Search for the Bluetooth device.
5. Select the name of the Bluetooth speaker.
6. Your mobile phone is connected with the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have a good knowledge of technical support. I have experience with customer interaction. I have an interest in technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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