Subject: Tech Support Candidate - Ravindra Kumar Sharma
From: Ravindra Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 21:48:45 -0500

| | Tech Support Test

Name | Ravindra Kumar Sharma
E-mail | [email-masked]
Phone Number | (0571) 7838809109
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aligarh by
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kotak Mahindra Bank | Sr. Assistant manager | Currently working | 14000
Previous Employer 1 | Plaza premium lounge | Guest officer | Nov 2017 | 13000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me
Look at the result from the site, to determine if the site is down.
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on bluetooth on your phone
Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Talk about key traits for the job like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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