Subject: Tech Support Candidate - Ashish Rai
From: Ashish Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 13:39:50 -0500

| | Tech Support Test

Name | Ashish Rai
E-mail | [email-masked]
Phone Number | (91) 9625488334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Outlook and printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Safelab Pvt ltd | Sr.technical support executive | 17th setember | 35000
Previous Employer 1 | Beno support | Sr. Technical support executive | 28th November | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Need to check the internet cables is connected.
2.Need to check the ip address (it's not be appipa IP)
3.Need to check the browser proxy setting it's should be on automatic box checked.
4. Check with the ping the ip address of the websits

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Start both device bluetooth on .
2 Keep search the name of bluetooth speaker in your mobile.
3.paire with speaker.
4.Once get paired then ready to play.

What according to you makes you a good candidate for customer service or technical support job?

Be upgrade yourself in technical with your client
On calls with Clint be pacient

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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