Subject: Tech Support Candidate - sonali tripathi
From: sonali tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 13:14:52 -0500

| | Tech Support Test

Name | sonali tripathi
E-mail | [email-masked]
Phone Number | (91) 8920758841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sahibabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | escalation associate | |
Previous Employer 1 | concentrix | corporate advisor | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to troubleshoot the same as per my operating and browser. I will follow the below steps:-
1. as per error follow the steps. If still the issue persists check for any outage on that specific website.
2.NO outage so will do basic troubleshooting as per my browser. clear cache and cookies and history and try again
3.Use network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting
2. Tap the Bluetooth option.
3. Turn on the Bluetooth.
A list of available devices will appear.
If the speaker is not listed, press the button on the speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, hence connected.

What according to you makes you a good candidate for customer service or technical support job? | Great customer service means following best practice like valuing customer time, money, and a pleasant attitude and attentive to them, and make sure need are met in a manner reflect positive on company and business.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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