Subject: Tech Support Candidate - Ankur Singh
From: Ankur Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 13:05:32 -0500

| | Tech Support Test

Name | Ankur Singh
E-mail | [email-masked]
Phone Number | (212302) 8381802149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Restart your device
*Check internet connection
*check Website loading is slow for me or for everyone
*

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Swipe down from the top of the screen.
* Make sure Bluetooth is turned on.
* Touch and hold Bluetooth .
* In the list of paired devices, tap a paired but unconnected device.
* When your phone and the Bluetooth device are connected, the device shows as "Connected

What according to you makes you a good candidate for customer service or technical support job?

I have a good communication skills, problem-solving skills, and passion for customer service.
Hard working.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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