Subject: Tech Support Candidate - RAMU VISHWAKARMA
From: RAMU VISHWAKARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 13:03:30 -0500

| | Tech Support Test

Name | RAMU VISHWAKARMA
E-mail | [email-masked]
Phone Number | (+91) 9997880428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, sector -12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PAYTM | ASSOCIATE OPERATIONS | CURRENTLY WORKING | 14000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step -1 I will check the internet connection first.
Step -2

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step - 1 I will make the bluetooth on of the mobile.

Step - 2  I will search the bluetooth device.

Step -3 Once I find the device in search box, I will connect with that.

What according to you makes you a good candidate for customer service or technical support job? | I think I have the capabilities to handling the customer is really well, I have patience which really help me to understand the customer's exact concern and that really help me to resolve the customer query.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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