Subject: Tech Support Candidate - Md Imran
From: Md Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 12:49:54 -0500

| | Tech Support Test

Name | Md Imran
E-mail | [email-masked]
Phone Number | (+91) 9142388377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalindikunj, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pickdistibutor.com venture of MSKP Technologies Pvt Ltd, | Business development executive | Dec 29, 2020 | 24k
Previous Employer 1 | Voisun,Telecom,noida sector 15, | Sales Executive | Dec 15,2019 | 22K
Previous Employer 2 | Pratham Institute | Counselor | August 10,2019 | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to refresh the page.then try to check out the  is enabled or not, similarly check cookies are enabled or not.Can checkout spelling mistakes and for the spaces between words.
Then go to clear you cookies and caches.
Make sure you web browser is up-to-date or not.Restart your web browser,or can try another web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure bluetooth of your device (mobile phone) and Bluetooth speaker is on.
Second refresh on your device(mobile phone) so the name of the Bluetooth speaker come on your screen,click on that particular name of Bluetooth speaker.
Then connect and Enjoy.

What according to you makes you a good candidate for customer service or technical support job?

Actually I am verbally good at public speaking and have good western tone because I have seen many Hollywood webseries.And then I can say I am so much confident in selling because of my ideal technique.Third I have experienced in technical sales as I was handling pop calls like taking remote access of the devices of my clients by various software like fastsupport.com and telling them that I am a certified microsoft technician and will let fix all your problem and charging with a membership accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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