Subject: Tech Support Candidate - Debasish Mishra
From: Debasish Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 12:37:25 -0500

| | Tech Support Test

Name | Debasish Mishra
E-mail | [email-masked]
Phone Number | (91) 7008767721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
MIS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp | MIS EXECUTIVE | NA | 18075
Previous Employer 1 | RASPL | Desktop Support Engineer | 31 July 2019 | 9300
Previous Employer 2 | TCPL | IT ENGG | 30 September 2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will Check Internet connection is available or not by checking network cable and LAN Port
2. I will check proxy setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth device.
2.Tutn on the Bluetooth on your mobile and search for device name.
3 Then add the Bluetooth device to connect

What according to you makes you a good candidate for customer service or technical support job? | I have overall 4 years of experience in Technical Support and your Job Opportunity matches my profile
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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