Subject: Tech Support Candidate - Aiman Parvez
From: Aiman Parvez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 12:27:11 -0500

| | Tech Support Test

Name | Aiman Parvez
E-mail | [email-masked]
Phone Number | (+91) 9599925140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FRETUS TECHNOCRATS | TECHNICAL LEAD | STILL Working | 25000
Previous Employer 1 | HCL SERVICES LIMITED | CUSTOMER SUPPORT EXECUTIVE | Aug 2017 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check whether the internet is working on my system or not by accessing the google. Run tracert command to trace where the site is blocking at gateway or somewhere else.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth of speaker and mobile both, then search the name of the speaker bluetooth on mobile after finding the name connect the device.
What according to you makes you a good candidate for customer service or technical support job? | technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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