Subject: Tech Support Candidate - Shobhit Sharma
From: Shobhit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 11:18:55 -0500

| | Tech Support Test

Name | Shobhit Sharma
E-mail | [email-masked]
Phone Number | (91) 7073267715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | jaipur, rajasthan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | teleperformance | floor support | | 22
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will clear cache & cookies of the browser and browsing data of last 7 days then will retry.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on the speaker
2. turn on bluetooth of mobile.
3. Search of available devices in my mobile and then select the name of the bluetooth device.
4. pair the device with phone.
5. once the speaker gets paired with phone , it will be connected to the phone.

What according to you makes you a good candidate for customer service or technical support job?

i have been working in Teleperformance since July 2019. During this time period, I have acquired the skills of customer handling within a given time frame, working efficiently under pressure.

I think with these skills, I can help this organization to grow.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |