Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 10:06:30 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9560893989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meethapur, Badarpur New Delhi-110044
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Grofers india private limited | Network Engineer | Presently working | 22000
Previous Employer 1 | Jharna Infosys Pvt Ltd | IT-Backed Engineer | December 2017 | 16000
Previous Employer 2 | Student First Educational society | Computer Teacher | May 2015 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. If internet is working then i will check same website in another machine.
3.If website is working in another machine then I will  my browser cookies and cache and clear them.
4.if still website is not working then I will check my systems policy (Is  website allowed or not allowed in my system)

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will turn ON Bluetooth in both devices. Then I will set Bluetooth speaker into pairing mode and connecting speaker in the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Customer issues and technical problems will make me good candidate to resolve the queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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