Subject: Tech Support Candidate - Anweshita Reddy
From: Anweshita Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 09:42:31 -0500

| | Tech Support Test

Name | Anweshita Reddy
E-mail | [email-masked]
Phone Number | (91) 917756842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Visakhapatnam
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Associate Artwork Operator | 05/12/19 | 13000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection is proper or not.
Restart my device.
Check weather the site is under maintenance or down for everybody.
Make sure search results load properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Tap the Bluetooth options
Turn on Bluetooth
A list of available devices will appear
If your device is not visible o the list then press the Bluetooth button on the speakers
And connect your device on the mobile

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer and good communication skills. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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