Subject: Tech Support Candidate - Rajat Srivastav
From: Rajat Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 09:11:38 -0500

| | Tech Support Test

Name | Rajat Srivastav
E-mail | [email-masked]
Phone Number | (+91) 9503799546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 13
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Transperfect Pvt Ltd | Support analyst | Working | 3.5lpa +variable
Previous Employer 1 | Sears holdings india | Associate | 24/03/2017 | 2.75lpa
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection, then browser's settings then proxy settings, there will be many more ways
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the bluetooth of your device then pair speaker with mobile phone
What according to you makes you a good candidate for customer service or technical support job? | All matters confidence and speaking skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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