Subject: Tech Support Candidate - Prabhat Kumar
From: Prabhat Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 08:34:40 -0500

| | Tech Support Test

Name | Prabhat Kumar
E-mail | [email-masked]
Phone Number | (+91) 8210260875
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

VoIP
Telecom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Brightview telecom private limited | Team lead | 25 aug 2019 | 26500
Previous Employer 2 | Decon telecom solutions | Team lead | 10 sep 2020 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check for internet connection.
After that I will go to check Page if page has been broke down if page has broken then I'll refresh the page again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.I'll Enable bluetooth speaker's bluetooth.
2.I'll Enable bluetooth of mobile.
3.Mobile and bluetooth speaker's will sync each other's bluetooth and will get connected.

What according to you makes you a good candidate for customer service or technical support job? | Dedication and perfection towards his work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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