Subject: Tech Support Candidate - TANUJ KHULLAR
From: TANUJ KHULLAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 07:33:32 -0500

| | Tech Support Test

Name | TANUJ KHULLAR
E-mail | [email-masked]
Phone Number | (91) 8527941122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
iOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Technical Support Advisor | December 2020 | 1,00,000
Previous Employer 2 | TBM Service Group | Customer Experience Coordinator | November 2019 | 80,000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First: Refresh the page
Second: Check if my system is connected to wifi or any other network
Third: If conneted, then will check if the network is working or not. For example by opening a different website and trying to open the same webpage on other device as well.
Fourth: Check if the issue only persist on a particular website or not.
Fifth: Delete Cache file
Sixth: Check for any malware

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First: Power on the bluetooth speaker.
Second: Put the speaker on discoverable mode.
Third: Unlock the phone and then open settings and click on bluetooth.
Fourth: Turn on bluetooth and scan for the discoverable bluetooth speaker.
Fifth:Click on the speaker name and connect it.

What according to you makes you a good candidate for customer service or technical support job?

I have 2+ years of experience working in a customer engagement environment. I used to work mostly either with US clients or Canadian.
Along with it, I got a lot of promotion and I also used to do floor support and nesting for the new recruiters.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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