Subject: Tech Support Candidate - Vivek MAURYA
From: Vivek MAURYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 07:16:58 -0500

| | Tech Support Test

Name | Vivek MAURYA
E-mail | [email-masked]
Phone Number | (+-91) 7007603557
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techbite services pvt ltd | Customer support engineer | | 21000
Previous Employer 1 | Mediser scan technology pvt ltd | Service engineer | Nov 2019 | 26000
Previous Employer 2 | Ncr corporation india pvt ltd | Customer engineer | Dec 2018 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check which type of error on displayed
If that is pc issue then check following  step by step
Lan cable or modem
Connectivity
Browser
Or site server busy to respond

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth
Search  device
Pairing device
Now connected  Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Problem solving skills, troubleshooting,  proper training to customer,  soft managing  skill to handle  customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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