Subject: Tech Support Candidate - Rahul Sharma Rahul
From: Rahul Sharma Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 06:28:28 -0500

| | Tech Support Test

Name | Rahul Sharma Rahul
E-mail | [email-masked]
Phone Number | (91) 9310176093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sec 135, Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cyfuture | Chat Support Executive | 5 July 2020 | 20000
Previous Employer 2 | Inergizer | Customer care executive | 14 Apr 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I shall guide to the client to check the internet connection, is it connected or not. Second  I shall guide to him to open in new tab. If it doesn't work, I shall instruct to him to open this website in another browser. If the website is not working another browser also, might  be the problem occurred with browser. Then I shall guide to the client to remove the cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- We shall turn on the bluetooth speaker.
2- We shall go in setting option of mobile there we shall click on Bluetooth option
3- Click on paired device

Now it will be ready for sound.

What according to you makes you a good candidate for customer service or technical support job? | As I think new things are grabed by me very easily. I am a good listener. I can explain to the third person in a good manner. I have already experience in customer service. I know that how to deal with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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