Subject: Tech Support Candidate - Sunod Kumar
From: Sunod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 06:15:50 -0500

| | Tech Support Test

Name | Sunod Kumar
E-mail | [email-masked]
Phone Number | (91) 8447495544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 52
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Software Testing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Tech Mahindra | Customer Support | Jan 2019 | 16k
Previous Employer 2 | EXL Services | Backend Execuative | Feb 2020 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ist Analysis Error Category.
IInd - Check Internet Connection
IIIrd - Domain Whether Is it permission for us or Not.
IVth - Restart My System and Check Again.
Vth - Raise SR.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Ist- Check range of both Device
IInd- Turn on Bluetooth mode should be Searchable
IIIrd- Pair From any one Device
IVth - Accept and send the file.

What according to you makes you a good candidate for customer service or technical support job? | Should be analytic skill so would be understood customer problem. and able to good communicator.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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