Subject: Tech Support Candidate - Sumit Kumar Pandey
From: Sumit Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:56:01 -0500

| | Tech Support Test

Name | Sumit Kumar Pandey
E-mail | [email-masked]
Phone Number | (+91) 8171029774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GKB | Junior e | Presently working | 18500
Previous Employer 1 | Jtekt | DET | 05/11/2018 | 15000
Previous Employer 2 | Keihin | Operating engineer | 29/08/2017 | 11000

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would check that I have typed the website correctly then check whether I am connected to an internet network or not. If yes then I would check which type of error is being displayed on the screen and try to solve it accordingly. I would also go to my browser's setting and check the websites name in the list of blocked websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | My interest for the new age technology related gadgets and willingness to learn troubleshooting for the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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