Subject: Content Writer Candidate - Smriti Singh
From: Smriti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:50:15 -0500

| | Content Writer Test

Name | Smriti Singh
E-mail | [email-masked]
Phone Number | (91) 7838841683
Where do you currently live (area) | faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Soulcurry media | senior content creator | one month notice period | 30000
Previous Employer 1 | reve systems | senior content writer | oct 2019 | 30000
Previous Employer 2 | NA | NA | NA | NA

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Let’s admit: In this digital era, Social media is an essential marketing tool for modern businesses. But do you know it can also elevate a business' customer service? Yes, you heard it right! To benefit from this powerful strategy, however, you have to do it well; if you fail to manage your social media presence carefully, it can hamper your brand image and drive potential paying customers far away.   Facebook, Twitter, LinkedIn &  Instagram are popular social media platforms where you can connect with your customers.

If you are thinking to use social media for customer service here are few key elements you will want to employ in your efforts.

• Be timely

Try to build an authentic customer relationship in a timely fashion. According to research, more than 40 % of customers who complain on social media channels expect a response within an hour. Although not responding to the queries or complaints at all can clearly have a negative impact on your brand, you also have to respond within a reasonable amount of time

• Create a social media group

Coming up with an online community centered around your brand is another way you can help boost your presence in the industry. You can create a group on Facebook, Twitter, or other social media channel for customers to join, where they can share opinions, communicate about your services and raise queries. This is one of the most effective ways to manage your social media customer service.

• Consider creating  hashtags

Using hashtags to encourage more interactions with your customers is a smart idea. While this is not always necessary, it can be a fun way to get customers involved. Actively engaging in reliable social customer service lets customers know that you are able to back up your promises.

So these were a few ways that can help you enhance your customer service reputation on social media.

Please share links to blogs written by you

https://www.reveantivirus.com/blog/in/internet-security-important-tips-students-stay-safe-online
https://www.reveantivirus.com/blog/in/secure-with-endpoint-security-solutions

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