Subject: Content Writer Candidate - Arushi Srivastava
From: Arushi Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:48:31 -0500

| | Content Writer Test

Name | Arushi Srivastava
E-mail | [email-masked]
Phone Number | (226002) 8707251059
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techved | Content writer | Currently working | 23000
Previous Employer 1 | Nyooz.com | Content writer,video editor,video scripting | October 25,2020 | 18000
Previous Employer 2 | Lakhnawi.com | Content writer,photographer | February 20,2020 | 15000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

The use of social media plays a significant role in customer service. The mutual benefits of easy brand accessibility via Twitter, Facebook, YouTube, and others allow easy customer contact and engaging social interaction, providing brand building and widescale contact through multiple channels.

From an entrepreneur’s perspective, it saves a lot of time and money. In addition, the use of social networking sites allows you to reach a much wider group of customers than using traditional methods.

This form of contact is extremely convenient for customers as it taps into their social network and social time, it allows for quick contact with the customer service department, without the need to make endless inconvenient phone calls.

4 Best Practices That Every Social Media Customer Service Strategy Needs
The good news is that while getting social media customer service right takes work, the best strategy is a pretty simple one: just follow these seven tips.

1) Pick the Best Social Media Platforms for Your Business
The problem with taking advice from someone else about the “best” platform to be on is that, well, they may very well be wrong.

The best platform for one business could be completely useless for yours.

What’s most important here is where your customers are.

And if you don’t know the answer to that, it’s a great idea to ask. A simple one-question survey, sent via email using a free service like Typeform or Google Forms, can point you in the right direction.

2) Monitor Social Media Mentions
You don’t actually have to stare at your social media feed all day (as tempting as that may be) to know when your customers need help.

There are some very useful tools now that will alert you when you get mentioned.

These tools can help you stay on top of when and where your product gets mentioned so that you can respond to your customers. They’re great for marketing, but just as important for customer support.

3) Speed Matters in Social Support
While speed may not be most important factor for great support in email, phone, or in-person service, in social media, speed trumps all.

4) Use the Right Tone of Voice
Your tone of voice is massively important in customer support.

This can pose a bit of a challenge in social media, where some platforms, like Twitter, limit you to short messages which make it a lot more difficult to get tone and nuance right.

The right tone depends on your customer, and the best way to get tone right is to adjust your tone to match the customer.

Social Media Customer Service Can Help Grow Your Business
By delivering great support on the social platforms that your customers already frequent, you can build stronger relationships with them and in turn, create more loyal customers.

Ultimately, loyal customers are the easiest way to grow your business in the long-term, and the only way to survive.

Please share links to blogs written by you

http://lakhnawi.com/
https://theflawlesslyflawed.wordpress.com/?p=10

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