Subject: Tech Support Candidate - Mayank Rai
From: Mayank Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:32:47 -0500

| | Tech Support Test

Name | Mayank Rai
E-mail | [email-masked]
Phone Number | (201307) 8958479947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 122 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Conencentrix | sr.representative | 10Feb2020 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would follow below steps to troubleshoot the Problem:
1- I will close the tab and clear cache and cookies first.
2- Then close the browser and open it again and then open the same website again.
3- If same problem arises again then I would try to open the website in any different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to mobile are as follows:
1- Turn on the Bluetooth device.
2- Set the speaker on Bluetooth connectivity mode
3- Turn on Mobile Bluetooth and search for the device.
4- Click on Bluetooth device name appearing on phone to get connected with the device.

What according to you makes you a good candidate for customer service or technical support job? | I have total work experience of more than 3 years where I worked for Amazon.com as a Sr. Representative handling dual chats. I used to help USA customers resolving there account issues and payment issues. I am always passionate towards learning new things and a very fast learner so I am sure If I get a chance to work with you people I can really bring the best for you.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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