Subject: Tech Support Candidate - RAMJANAM VERMA
From: RAMJANAM VERMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 05:22:36 -0500

| | Tech Support Test

Name | RAMJANAM VERMA
E-mail | [email-masked]
Phone Number | (+91) 9648625197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DLF PHASE, 3 SEC 24,GURGAON
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | BBC TECH ASSOCIATES | BUSINESS ASSOCIATES | DEC 2020 | 18000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the website that its correct or not I will check the domain and if it right I will check the Internet connection by clicking on the bottom right middle icon and if will that s also working I will try to side on the new browser I will find search engine like Google If the google often right I will put NDTV to search engine manually I will check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we open our Mobile Bluetooth icon
Secondly we open power button of our Bluetooth speaker
Thirdly we paired both Mobile and speaker
Fourth step we should join both
At last we should use much comfortably

What according to you makes you a good candidate for customer service or technical support job? | Firstly The person should be proactive and will be passionate form any terms and condition for any situation if any types of challenges of me ,The person should be faced cool and relax condition think.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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