Subject: Tech Support Candidate - Jagriti Katoch
From: Jagriti Katoch <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 04:50:22 -0500

| | Tech Support Test

Name | Jagriti Katoch
E-mail | [email-masked]
Phone Number | (91) 8894213348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture Solutions Ltd. | Platform experience Analyst | NA | 38000
Previous Employer 1 | Unisys Global India Pvt. Ltd. | Service Support Representative | 18th July, 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Reload the website.
2. Clear the cache and browser history and restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on both the devices.
2. Select the name of the bluetooth speaker and connect it to the phone.

What according to you makes you a good candidate for customer service or technical support job? | I have strong communication skills and I am confident about the work and challenges that might come up.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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