Subject: Tech Support Candidate - Shubham Singh
From: Shubham Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 04:45:38 -0500

| | Tech Support Test

Name | Shubham Singh
E-mail | [email-masked]
Phone Number | (000) 9648263100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow up 226002
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technology Ltd | Subject matter expert | Till now | 21000
Previous Employer 1 | Aegis global pvt ltd. | Associate | 26 sep 2018 | 14000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check why  i am getting error message and then i will try to know the reasons of  getting error and will check whether my internet is connected or not and i will check speed of the net too.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect a Bluetooth speaker  with mobile  firstly i will on Bluetooth of speaker and mobile then i will click on searching of bluetooth once getting device name of speaker i will click on connect option . In this way i will connect Bluetooth speaker with mobile.
What according to you makes you a good candidate for customer service or technical support job? | Good understanding of process 'punctuality' integrity' and not taking a single unplanned leaves.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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