Subject: Tech Support Candidate - Atul Kumar
From: Atul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 04:37:02 -0500

| | Tech Support Test

Name | Atul Kumar
E-mail | [email-masked]
Phone Number | (91) 9990005264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida west
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare call center India Pvt Ltd | Senior chat Associate | 6 Oct 2020 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my internet connection is working properly or not. If needed, I will fix it.
I will check the browser setting also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, we need to turn on the speaker then turn on the blutooth option. Now in my mobile phone, need to turn on the bluetooth option and search the device( bluetooth speaker).
Now need to pair the mobile bluetooth with speaker.

What according to you makes you a good candidate for customer service or technical support job?

A customer service agent should be knowledgeable about abouth the product or services that he/she provides to a customer  and also ensure the satisfaction of the customer over the call or chat/email.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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