Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 04:23:06 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 911414088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad(Haryana)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WNS Global Services | Sr.Associate | 24-01-2021 | 33,000
Previous Employer 1 | Lenskart | Cust Exp Specialist | 23-08-2018 | 25,657
Previous Employer 2 | Aegis Bpo | Sr. Executive | 06-06-2017 | 23,164

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check if the internet connection is working or not by opening google.com in the browser.

2.If google web page is loaded then try to search any result and check if we are getting the result or not.

3.If we got the result try and access ndtv.com if it is opening or not and if still not opening ,kindly check if the website is down for the day or there's any error with the website.

4.If still not able to access kindly restart the device and try to access the website and if still not able to access, make a call to your ISP and share the problem with them.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the settings and click on the Bluetooth and switch on device bluetooth.

2. Press the pairing button of the speaker.

3. Browse through the available devices list and select your device.

4. After selecting your device press the pairing button and your speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have served international and domestic customers in my long 4.5 years career and in all these years i have learnt what is customer service and how to give my best on every call I answer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |