Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 04:10:08 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (+91) 9541303321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rewari Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Macbee Pvt. Ltd | Network Engineer | 27th oct 2020 | 25000/-
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check type of error. In case of No Internet Access, I need to check internet connectivity, IP configuration and run network troubleshooting over preferred network adapter.
In case of server error I will retry to access that particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth  pairing mode (for first time) by long pressing power button on speaker and verify by led indicator.
After that turn on bluetooth on mobile phone and look for bluetooth speaker name listed there.
Click on speaker name and go for connect.

What according to you makes you a good candidate for customer service or technical support job? | I am good to get and share technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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