Subject: Tech Support Candidate - SHYAM KUMAR MISHRA
From: SHYAM KUMAR MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 03:16:28 -0500

| | Tech Support Test

Name | SHYAM KUMAR MISHRA
E-mail | [email-masked]
Phone Number | (+91) 9956515299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Will Reach after Joing Date
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TEAMLEASE SERVICES PVT LTD | Warehouse Executive | 30 Nov 2020 | 22000
Previous Employer 1 | TEAMLEASE SERVICES LTD | SFDC ADMIN | 04 June 2020 | 16000
Previous Employer 2 | TEAMLEASE SERVICES LTD | WAREHOUSE EXECUTIVE | 15 Nov 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First Check Internet connected or Not if connected then again try to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on of Bluetooth Speaker
Open our phone Bluetooth
Here Search A Bluetooth Device Name
After Search Completion of Device Select and paire for the same.
After Connected We can play as we want.

What according to you makes you a good candidate for customer service or technical support job?

Our Language should be very Politeful for all Customers.
Should control all Customer Complain with our Compant Zero Tolerance Policy.
Control with Right Fix Time

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |