Subject: Tech Support Candidate - Shahnawaz Nasir
From: Shahnawaz Nasir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 01:46:30 -0500

| | Tech Support Test

Name | Shahnawaz Nasir
E-mail | [email-masked]
Phone Number | (+91) 8826661789
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nehru Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
CSC, Discover

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Services India Pvt Ltd | Advisor 2 | Working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I can check my internet connection, second clear cache & cookie from my device, third try different browser, fourth restart the system. If the issue still persists, I may contact NDTV help & support page for more information on the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the setting of my mobile phone, plug in the bluetooth speaker to the wall socket, in my mobile go to bluetooth option, add new device then pair, after pairing check for connected notification.
What according to you makes you a good candidate for customer service or technical support job? | Currently I am working with Concentrix and associated with Amazon where I am a part of team which is responsible for technical troubleshooting of Amazon Prime accounts and digital devices since 2018. So, it is a comfortable job for me at all.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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