Subject: Tech Support Candidate - Divyansh Gupta
From: Divyansh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 00:10:30 -0500

| | Tech Support Test

Name | Divyansh Gupta
E-mail | [email-masked]
Phone Number | (91) 9315475711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shree Polymers | Team Manager | NA | 52000
Previous Employer 1 | Padma Infocom Pvt Ltd | Team Leader Operations | July 20 | 42000
Previous Employer 2 | Ienergizer | CSR | Dec 17 | 33000+incentive

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Error 1 - No internet connection (on screen)

If Using WiFi, then

Step 1 - On the bottom right of the screen you will see a WiFi option given check whether the wifi is connected to the computer. (If yes)

Step 2 - Check the Wifi router cable connection on your router whether it is correctly plugged. (If Yes)

Step 3 - Check how many lights you can see on your router. Whether these three green lights blinking symmetrically. (If yes)

Step 4 - Try Restarting router and connect the wifi again.

Step 5 - Now click on refresh option from top left bottom of the browser screen.

If the problem still exists.

Error 2 - Unable to load the website data.

Step 1 - On your browser screen on the top right corner you can see there are three symmetrical dots, click on the dots.

Step 2 - Now from the drop-down menu select settings option. New screen will be pop out in other tab.

Step 3 - Now, In settings scroll down you will find cache option. Click on the same.

Step 4 - On the screen you will see an option asking clear cache. Click on the same.

Step 5 - Now go back in the settings menu. You will find the browsing history option.

Step 6 - Click, Then Click on clear browsing history option.

Step 7 - A screen will pop out and ask you to select some check boxes click on all the boxes and click on clear.

Step 8 - Now close the browser and open it again. And try opening the website you want.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Power On the bluetooth speaker.

Step 2 - Now, on your phone open click on the bluetooth icon. And open the bluetooth screen.

Step 3 - Long press the power button of the bluetooth speaker. To make it discoverable.

Step 4 - Now from the bluetooth screen on your phone scroll down you will find an option Available devices. On the side of the same option you will find refresh button click on the option.

Step 5 - You will find the name of your bluetooth speaker available in the list.

Step 6 - Click, Then click on pair and click on yes.

Step 7 - Now your phone is connected to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Three things make me best fit candidate for this job are, I'm a BCA graduate. Secondly, I'm experienced in assisting customers all over the world and third but the most important point I'm a quick learner having too much interest to explore the new opportunities.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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