Subject: Tech Support Candidate - Dheeraj Singh
From: Dheeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 00:02:06 -0500

| | Tech Support Test

Name | Dheeraj Singh
E-mail | [email-masked]
Phone Number | (0) 8882566141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Samsung | Experience Consultant | Dec 2019 | 19000
Previous Employer 2 | Reliance | Customer Desk | Jan 2017 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my internet connection it was working or not. Then  I update my browser then I will recheck the website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ON mobile Blutooth
On Speaker bluetooth
On mobile bluetooth search Active device
In mobile device showing All Active Device
Select Our Speaker Device name
And the device was Connected

What according to you makes you a good candidate for customer service or technical support job?

I have experience in retail and customer service
I understand easily which problems are facing customer
Listen peacefully and then answer customer queries or solve problems

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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