Subject: Tech Support Candidate - Aditya Kumar
From: Aditya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 23:46:03 -0500

| | Tech Support Test

Name | Aditya Kumar
E-mail | [email-masked]
Phone Number | (+91) 8939067752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near Noida City center
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio
I worked on mainframe support project for 4 year provided end to end support to client with efficient dedication.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC technology Noida | Associate professional in application delivery | 25th of Oct | 28500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We can add https/ command to over come with the trouble.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to ON the bluetooth of the devices and than we can pair the both using the further code verification as asked by device.
What according to you makes you a good candidate for customer service or technical support job? | Our faith dedication with clam nature working attitude towards customer can make us the good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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