Subject: Tech Support Candidate - SAKET KUMAR
From: SAKET KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 23:36:52 -0500

| | Tech Support Test

Name | SAKET KUMAR
E-mail | [email-masked]
Phone Number | (91) 8804953085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Mysql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | COMVIVA TECHNOLOGY PVT.LTD. | ENGINEER | APRIL | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i get the error while accessing the mention website then first i checked my internet connectivity if this is ok then check about the error which is displaying on the screen and investigate if this resolve itself or need to raise it with concerned team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | For connecting a Bluetooth Speaker to my phone first i need to make Bluetooth on both the device and search for the device on my phone then after need to pair both the device by accepting the popup coming on phone display.
What according to you makes you a good candidate for customer service or technical support job? | Because in my 1.5 years of experience i learnt a lot of thing such as how to dealt with the client in every situation and also how to complete our work within the defined SLA or how to work under various pressure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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