Subject: Tech Support Candidate - Parwez Qureshi
From: Parwez Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jan 2021 22:16:28 -0500

| | Tech Support Test

Name | Parwez Qureshi
E-mail | [email-masked]
Phone Number | (91) 7828778730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aforesarve.con | Network Engineer | August 2012 | 10,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly check the error and refresh again.
then browser error problem detect check the setting .setting ok then refresh and resolve the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly setting open ..then setting open second bluetooth open search bluetooth speaker third paired the device.
What according to you makes you a good candidate for customer service or technical support job? | resolve the customer quaries,and problem solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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